Supported devices, OSs, and applications

The table below describes the detailed list of hardware, connectivity, and software that will be supported.

 

Supported Devices

Primary Hardware: Setup & Install Support

  • PC’s
    • Desktop
    • Laptop
  • Macs
    • Desktop (iMac, Mac Mini)
    • Notebooks (MacBook)
  • Tablets/Smartphones
    • Major manufacturers using current versions of Microsoft, Apple, and Android Operating
      • Systems as described in detail in the “Operating System” section of this table

 

Peripheral Hardware: Setup & Install Support

  • Peripherals
    • Printers
    • Scanner
    • External Hard Drives
    • Monitors
    • Keyboards – Wired & Wireless
    • Docking stations

 

Connectivity Troubleshooting

  • Networking
    • Datto Networking Equipment including; DNA, Switches, Wireless Access Points and Power Management
    • Connection to Wireless Access Points
    • USB Wireless Data Cards
    • Ethernet NIC Support
    • Home Network Setup (must have all device and login information)
    • Wireless Network Security on Device
    • Home Office Wireless Routers (must have all device and login information)

 

Supported Security

  • Antivirus & Spyware Programs
    • ESET Internet Security Suite
    • Windows Defender
    • Bitlocker
  • Phishing
    • Vade Secure
    • BullPhish ID
  • Email Link Scanning
    • Vade Secure
  • Dark Web Monitoring
    • AgentID

 

Supported Software to Setup/Install/Configure

  • Internet Browsers
    • Microsoft Edge
    • Internet Explorer
    • Firefox
    • Safari
    • Chrome

 

All software to be supported as business versions

  • Contact Management
    • Outlook
  • Office Suites
    • Microsoft Office Suite
  • Email, Browser Configuration
    • Microsoft Outlook
    • Microsoft Windows 10 Email
    • Mac Mail
    • Commonly used email applications (Gmail, Yahoo, AOL, etc.)
  • Word Processing
    • Microsoft Word
  • Spreadsheets
    • Microsoft Excel
  • Presentations
    • Microsoft PowerPoint
  • Relational Database
    • Microsoft Access
  • Desktop Publishing
    • Microsoft Publisher
  • Graphics
    • Microsoft Visio
    • Microsoft PowerPoint
  • Desktop Converters
    • Adobe® Acrobat/Reader
  • Project Management
    • Microsoft Project
  • Note Taking
    • Microsoft OneNote
  • Collaboration
    • Microsoft Teams
  • Backup Applications
    • OneDrive Backup
    • Windows Backup
    • Mac Time Machine

 

Operating Systems: Support and Troubleshoot

  • Computer (Laptops and Desktops)
    • Windows® 10/Pro
    • Windows® 8/Pro
    • Chrome O/S all versions
    • MacOS X 10.15 (Catalina)
    • MacOS X 10.14 (Mojave)
    • MacOS X 10.13 (High Sierra)
  • Tablets/Smartphones
    • Chrome O/S
    • Android O/S 6+ (newer versions supported as they are released)
    • Apple iOS 9+ (newer versions supported as they are released)
  • Desktop Printing/ Connectivity
    • MFP, Single function printers, desktop printers

 

General information and frequently asked questions

See our FAQs for a full list of commonly asked questions.

 

What is Arakÿta ÿDesk?

ÿDesk provides technical support via phone and online chat for computer software, hardware/peripherals, connectivity and networking issues for many common brands of computers, tablets and smartphones. No more trying to decide which software or hardware vendor to contact for support, or wasting hours trying to research answers to technical computing problems that distract from your business. Just show our technicians your problem and, with your permission, our certified technicians can temporarily access your computer to remotely diagnose and resolve issues in a highly secure support session. Arakÿta knows you need technical expertise for your whole office – so we provide certified professionals who are proficient in supporting a wide variety of products using operating systems from Microsoft, Apple and Android. You can even get help with many common sync and file sharing issues with tablets and smartphones! We can also assist with issues that sometimes occur while trying to sync files between devices, or across operating system platforms. This way, you keep your focus on running your business and don’t get distracted with technical issues.

 

What is ‘Online Support’ or ‘Remote Support’?

Online computer and technical support, also known as “remote support”, allows our certified ÿDesk agents to remotely view your computer screen and securely fix many typical problems with computers and networks, as well as other supported mobile devices.

Technical support is made easier by allowing you to simply show our ÿDesk technicians where you want help. This type of remote support works through desktop sharing technology. When you log into our secure online ÿDesk, you can allow our certified technology experts to view and interact with your computer remotely via the Internet – fixing problems and setting up new technology fast. Sometimes, it feels like watching your computer fix itself!

The security of your business matters to Arakÿta – so we make sure you control your remote support session. Our ÿDesk agents can only temporarily access your computer, only with your permission, and only during your secure internet session. At all times you will be able to see and monitor your technical support session.